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FA Learning Support

  • I am unable to launch an online course; what should I do?
  • How do I disable my pop-ups?
  • How do I save my progress on a module so I can return to complete it another time?
  • How do I complete the post-course questionnaire on a course?
  • I have completed a module however my progress has not saved – why not?
  • I have completed an online course in the last few days however the qualification is not showing on my FAN?
  • I am receiving the message ‘course is unavailable to learners’ when trying to access my online learning – what should I do?
  • I am receiving an Error 1 message when trying to access my online learning - what should I do?
  • What is the best internet browser to use?
  • Can I start an online course and come back to it later from where I left off?
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